Refund Policy

We offer a 14-day money-back guarantee on all paid subscriptions. If you're not satisfied with Commy.io for any reason, you can request a full refund within 14 days of your initial purchase.

How it works:

• Request a refund within 14 days of your first payment
• No questions asked — we'll process your refund promptly
• Refunds are typically processed within 5-10 business days
• The refund will be credited to your original payment method

After the 14-day refund window has passed, payments are final and non-refundable. This includes:

• Subscription renewals (monthly or annual)
• Partial subscription periods
• Unused features or reply credits
• Plan downgrades

We encourage you to fully evaluate Commy.io during your first 14 days to ensure it meets your needs.

We also offer a 14-day free trial on our Pro plan. This allows you to fully evaluate Commy.io before any payment is made.

During your free trial:

• You have full access to all Pro features
• No payment is charged until the trial ends
• You can cancel anytime before the trial ends without being charged

Between our free trial and 14-day money-back guarantee, you have up to 28 days to decide if Commy.io is right for you.

To request a refund within the 14-day window, contact us at:

• Email: admin@commy.io

Please include your account email address and the reason for your refund request (optional). We aim to process all refund requests within 24-48 hours.

You may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all paid features until your subscription expires
• Your account will automatically revert to the free tier after expiration

Note: Cancellation is different from a refund. If you're within 14 days of your initial purchase, you can request a full refund instead.

Outside of the 14-day refund window, we may consider refunds in exceptional circumstances:

• Duplicate charges due to technical errors
• Extended service outages (more than 7 consecutive days)
• Charges made after a properly submitted cancellation request

All exception requests are evaluated on a case-by-case basis. Contact admin@commy.io with details of your situation.

Note: All payments are processed by Paddle, our merchant of record. Refunds are subject to Paddle's processing times and policies.

If you have questions about a charge or your subscription, please contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving any billing issues promptly.

Unauthorized chargebacks may result in account suspension.

If you have any questions about this Refund Policy, please contact us:

For more information, please also review:

• Terms of Service - Full terms governing your use of Commy.io
• Privacy Policy - How we collect, use, and protect your data
• Pricing - View our current subscription plans